Product Warranty
This Warranty is for one year unless otherwise stated on the invoice and covers any faulty software at the point of when it is first installed, hardware malfunctions, excluding problems that arise due to user error or software or hardware installed by the user or third parties after the initial installation. If any hardware is modified or added to the PC system by the purchaser, the user or any third party, the warranty will become null and void.
Software Warranty covers only Original Software bought from Kenco Networks LLC, it does not cover any original software bought from other than Kenco Networks LLC. Under no circumstances will this Warranty cover any Viruses, Adware, Spyware, Malware or combination thereof. Kenco Networks LLC is not responsible whatsoever for any loss of data or software under any circumstances. All customers agree to secure their data or software by making and securing the appropriate backup arrangements.
All Original Invoices, Packaging, Boxes, Accessories, CD’s, DVD’s, Blu Ray Discs, Manuals, etc. must accompany all returns without any markings. Special Custom Built Systems or Special Customer ordered items cannot be returned for a refund.
Complete Computer Systems, Printers, Scanners, Monitors, TVs, Game Consoles, Parts and any other item which can be connected directly or indirectly to any Electrical Power Outlet must be protected against surges, spikes, burnouts and power outages by a functional Electrical Spike UPS or Electrical Line Spike Regulator whether suggested or advised by Kenco Networks LLC representative or not.
Warranty claims require diagnostics, if certified defective, items will be replaced by the same or equivalent or alternative item of the same or lesser value; however, if the same or equivalent or the alternative item is higher in cost, the customer is required to pay the difference in cost between the original item and the replacement item. If any regular or special order item requires a warranty the customer agrees to wait until the product, or its equivalent or replacement can be provided.
This Warranty does not offer instant or loaner replacement, however, we will do our best to speed up the warranty process provided that all products returned to meet the warranty terms and conditions.
Batteries, whether inclusive or separate to items purchased, Flash Drives, Flash Media, MP3/4 players, Inks, Toners, Stereos, any external devices and all items about which the invoice states “No Warranty” are not covered under this warranty, as their functionality depends purely on proper use, therefore there will be no refund in full or in part or any exchange unless otherwise stated in this warranty document to be signed by the Sales Manager of Kenco Networks LLC.
It is the customer’s right to request and ensure that all electrical/electronic item/s which carry a “less than” or “no warranty” period, be tested in their presence to ensure proper working order.
This Warranty does not cover or extend to any product which has been physically damaged, burned, soaked, abused, misused, neglected, repaired or modified. On inspection, all warranties will become voided and no refund or replacement of any kind will be given if any product has been damaged or tampered with.
Kenco Networks LLC is not responsible for verifying incompatibilities issues before the customer makes the purchase.
Any customer who purchases a product(s), takes it away and comes back subsequently claiming that the item is incompatible will not be refunded. However, in the unlikely event that the customer insists that a refund is absolutely required, (a) A 15% restocking fee will apply to the cost of all returns for refund under this circumstance or (b) Kenco Networks LLC will replace the item without cost to the customer up to the value of the purchased item with anything from our current inventory or (c) The customer will be given the opportunity to accept a credit note for the value of the purchased item, to be used within (6) six months of the issuing of the credit note.
